Service Scope and Standards

• Piano Movers Omaha provides professional moving services that may include packing, loading, transportation, unloading, basic placement, and optional short- or long-term storage depending on your booking. Services are delivered by trained crews using appropriate equipment for your home and items.​

• Service availability, delivery windows, and crew size are scheduled in advance and confirmed by email; changes require written confirmation to keep records accurate.​

• Safety comes first. Crews may pause or adjust methods if an item or access path presents a risk to people, property, or the item itself.​

Quotes, Estimates, and Pricing

• Estimates are based on the details you provide (inventory, access, dates, distance, special items). Final charges may vary if the scope changes on move day due to added items, restricted access, parking issues, or extra handling needs.​

• Time-based or flat-rate pricing may apply depending on your location and service type; minimum job times or fees may apply and will be stated in your confirmation.​

• Certain access factors (long walks, stairs, or shuttling when trucks cannot safely approach) may incur additional labor or equipment charges when applicable.​

Booking, Deposits, and Changes

• A deposit may be required to secure your move date, crew, and equipment; deposit terms are shared in your estimate and confirmation. Date or detail changes should be requested in writing as soon as possible for rescheduling priority.​

• Updated inventory, address changes, or new service requests can impact timing, crew needs, and price. Written confirmation ensures all updates are captured accurately.​

Access, Parking, and Building Rules

• Please reserve parking, loading zones, and elevators where needed, and share building move-in/move-out rules in advance. This prevents delays and added costs due to waiting or re-handling.​

• When trucks cannot access your entrance safely, a smaller shuttle vehicle may be used to complete the move, subject to an added shuttle fee where applicable.​

Packing, Preparation, and Item Condition

• Self-packed boxes should be closed, sealed, and labeled by room and fragility. Mark “fragile” and “this side up” clearly for glassware, electronics, and décor.​

• For safe handling, certain items may require crating, original packaging, or special preparation; if not prepared, service may be adjusted, declined, or performed at customer’s risk by prior agreement.​

• Please disconnect and defrost appliances, remove fuels and perishables, and prepare mattresses and upholstered items for clean transport if not using full packing service.​

Non-Allowable and Restricted Items

• For safety and regulatory reasons, movers generally do not transport hazardous materials (flammables, corrosives, explosives), live animals, or perishable foods. Plants may be restricted depending on distance and climate. When in doubt, ask in advance.​

• Extra-heavy or specialty items (pianos, safes, gym equipment, large appliances) may require additional labor, tools, or fees; advance notice ensures proper planning.​

Protection, Coverage, and Claims

• Standard valuation coverage provides limited liability based on weight per article; this is not insurance, and additional protection options may be available on request. Ask about coverage options before move day.​

• Crews use pads, wraps, and standard protection on typical household goods; specialty crating or third-party preparation can be arranged for high-value or delicate items.​

• Inspect items at delivery and note concerns immediately. Claims should be submitted in writing within the stated time frame in your confirmation documents to allow prompt review.​

Customer Responsibilities

• Provide accurate inventory, addresses, and access information; have an authorized adult present at pickup and delivery to direct placement and sign documents.​

• Pack and prepare items safely if self-packing; secure valuables, documents, medications, and irreplaceable items to travel with you personally.​

• Ensure safe, clear pathways and protect sensitive areas of the home as needed; notify the team about delicate surfaces or special handling requests before work begins.​

Mover Rights and Safety

• The crew may refuse to move items that cannot be handled safely as-is or that violate building, safety, or legal restrictions; alternative solutions will be discussed when possible.​

• Delays caused by weather, traffic, building restrictions, or other conditions outside reasonable control may impact timelines; communication will be maintained throughout.​

Scheduling, Timing, and Delivery Windows

• Start times and delivery windows are provided in advance and may be subject to adjustment due to prior job durations, route conditions, or building access timing; communication and written updates help keep plans aligned.​

• For some local service areas, industry regulations or tariffs may define how driving or labor time is calculated; your estimate will reflect any such rules when applicable.​

Payment Terms

• Accepted payment methods and timing (before unloading, at delivery, or upon invoice) are outlined in your confirmation; balances are typically due at delivery once services are complete.​

• Added services or changes requested on move day will be itemized and included in your final bill; written acknowledgment helps prevent misunderstandings.​

Cancellations and Rescheduling

• If you need to reschedule or cancel, please notify us in writing as early as possible. Deposits and fees may be subject to the timeline and terms in your booking confirmation.​

• Adjusted dates are offered based on availability; early notice improves options and helps maintain your preferred delivery window.